Privacy Policy for airlineequality.com
1. Introduction
At Airline Equality, accessible via airlineequality.com, we are committed to safeguarding your personal data and protecting your privacy. We recognize the importance of privacy in the digital age and are dedicated to maintaining transparency, control, and security in how we process and handle your data. This Privacy Policy outlines how we collect, use, store, and share your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of airlineequality.com, including visitors, registered users, and customers. Airline Equality acts as the “data controller” within the meaning of the GDPR, and as the “business” under the CCPA, in respect to the personal data we process.
This policy governs the collection and processing of your personal data when you interact with our website, use our services, communicate with us, or otherwise access airlineequality.com.
3. Categories of Personal Data We Process
We process the following categories of personal data:
a. Usage Data: This includes data such as your browser type, operating system, IP address, geolocation, access times, pages viewed, and referring URLs. It helps us analyze and improve the functioning and security of airlineequality.com.
b. Account Data: When you create an account or register on our website, we collect identifiers like your full name, email address, postal address, and telephone number.
c. Profile Data: This includes your preferences, interests, browsing history, product or service selections, and past purchases.
d. Communication Data: When you reach out through email or submit support requests, we collect the content of your communications, your contact history with our support team, and any related metadata.
e. Technical Data: We gather device identifiers, system configuration information, device type, browser settings, screen resolution, mobile network information, and operating platform.
f. Transaction Data: If purchases are made through our platform, we collect payment method details (processed securely via third-party providers), billing and shipping addresses, order information, and delivery status.
g. Preference Data: This includes your marketing consents, newsletter subscription choices, notification preferences, and expressed interests in certain products or services.
4. Legal Bases for Processing
Under the GDPR, we rely on the following lawful bases to process personal data:
– Consent: Where you have explicitly given permission—for example, when subscribing to a newsletter.
– Contractual necessity: When processing is required for performance of a contract, such as fulfilling an order or managing your account.
– Legitimate interest: For purposes such as improving user experience, ensuring security, marketing analytics, or fraud prevention—provided such interests are not overridden by your rights.
– Legal obligation: Where processing is necessary to comply with legal obligations.
Under the CCPA, we collect and use personal data as a “business” for business purposes, as defined under applicable law.
5. Your Rights
If you are located in the European Economic Area (EEA), the United Kingdom, California, or another jurisdiction with applicable data protection legislation, you have the following rights:
– Right of Access: To request information or a copy of the personal data we hold about you.
– Right to Rectification: To update or correct inaccurate or incomplete data.
– Right to Erasure: To request deletion of your personal data, when legally permissible.
– Right to Restriction: To request limitation on the way we are processing your data.
– Right to Data Portability: To request your data in a structured, machine-readable format for transfer to another provider.
– Right to Object: To object to processing based on legitimate interests, and to opt-out of direct marketing.
– Right to Non-Discrimination (CCPA): You are entitled to exercise your rights without being denied goods or services or being subject to different prices or service levels.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement technical and organizational security measures designed to protect your information against unauthorized access, loss, misuse, alteration, and disclosure, including but not limited to:
– Encryption of data in transit and at rest.
– Role-based access control for internal systems.
– Regular security audits and vulnerability assessments.
– Secure backup systems to ensure data integrity.
– Cybersecurity training for staff handling personal information.
7. International Data Transfers
Your personal data may be transferred outside your jurisdiction, including to countries that may not provide the same level of data protection as your own. In such circumstances, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or compliance with the EU–US Data Privacy Framework, where applicable.
8. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy:
– Usage and Technical Data: 12 months for analytics and security assessment.
– Account and Profile Data: As long as your account remains active, and up to 3 years thereafter for audit and legal compliance.
– Transaction Data: Retained for at least 7 years to comply with financial and tax regulations.
– Communication Data: Retained for up to 24 months after the last interaction.
– Marketing Preferences: Until you withdraw your consent or opt-out.
9. Cookie Policy
airlineequality.com uses cookies and similar tracking technologies to enhance user experience and service quality. Cookies are small data files placed on your device.
– Essential Cookies: Required for website functionality, like remembering login credentials and security settings.
– Functional Cookies: Enhance usability by remembering preferences or enabling chat support.
– Analytics Cookies: Help us understand website performance using aggregated statistics (e.g., Google Analytics).
– Performance Cookies: Monitor website responsiveness and service uptime.
10. Cookie Management and GDPR/CCPA Compliance
Users can manage, decline, or revoke cookie consent via our cookie banner or browser settings. For GDPR compliance, we obtain explicit consent before setting any non-essential cookies. Under CCPA, users can opt out of the “sale” or sharing of personal data collected through cookies, where applicable. To manage or update your cookie preferences, use the cookie settings available at the bottom of the airlineequality.com homepage or contact us directly.
11. Children’s Privacy
airlineequality.com is not intended for children under the age of 13. We do not knowingly collect, use, or disclose personal data from children under 13. If we become aware that we have inadvertently collected such data, we will take prompt steps to delete it. Parents or guardians who believe we may have collected information from their child can contact us at [email protected].
12. Policy Updates and Notifications
We may update this Privacy Policy to reflect changes to our practices, legal obligations, or business operations. Any significant updates will be communicated via reasonable methods, such as a pop-up notification or email (if you have a registered account). We encourage users to review this policy periodically.
13. Contact Information
If you have any questions, concerns, or wish to exercise any of your data protection rights under this policy, please contact our Privacy Team at:
Email: [email protected]
Website: https://airlineequality.com
We are committed to complying with all applicable privacy laws and ensuring that your personal information is treated with the highest degree of respect and care. If you believe your data has been handled improperly or would like further clarification, do not hesitate to reach out.